New Yorkers are furious over sneaky credit card surcharges

May 17, 2019

Image result for new york city skyline

Before implementing a surcharge on your customers it is very important to understand your customer base. As many business owners are recently finding out, while surcharging may seem like a good tactic at first, a large chunk of their customer base is no longer coming back. Below are some quotes in regards to what has recently happened in NYC on the surcharging side of things.

“Wonderful meal. Unfortunately, it was ruined by the 4 percent credit card surcharge,” one patron of the Taverna Kyclades in Bayside posted on Yelp earlier this month.

“They have a $4 ‘technology fee’ for using a credit card. This is ridiculous and they tried to tell us that everyone is supposedly doing this,” said another Yelp reviewer in February of Spanglish NYC in Bayside. “We won’t be returning here because of the fee.”

Spanglish quickly discontinued the surcharge and instead offers a discount off the menu’s prices for paying cash.

“I was getting too many complaints,” said David Arias, the restaurant’s owner. “Customers are not familiar with these charges.”

Source – https://nypost.com/2019/04/27/new-yorkers-are-furious-over-sneaky-credit-card-surcharges/

By Colin O’Keefe

Prior to founding Merchant Cost Consulting, Colin worked in the payments industry for 3 years gaining an extensive knowledge of the ins and outs of the industry. During that time Colin learned how deceptive the industry can be and wanted to do something about it. Before joining the payments industry in 2014, Colin played professional baseball for the Los Angeles Angels of Anaheim. Colin is from Waterford, CT and received his BA in business from Virginia Tech where he was a member of the varsity baseball team.

Are You Paying Too Much on Your Credit Card Processing Fees?

Get a Free Audit & Analysis and Find Out How Much Merchant Cost Consulting Can Save You.

"*" indicates required fields

Merchant Cost Consulting is a cost reduction firm that helps businesses lower credit card processing fees on merchant services without disrupting their day-to-day operations.