Frequently Asked Questions

All you need to do is submit your monthly credit card processing statements online. One of our experts will get back to you within 1-2 business days with the results, and we’ll let you know how much you can save without switching providers. The audit is 100% free, and there’s no obligation. Even if we find savings it’s still up to you whether or not you want to proceed.

Yes, most of our clients are still under contract before they start working with us. Being in a contract does not prevent us from negotiating rates or removing excess fees from your statements. In fact, if we find that your processor has violated their agreement by adding unauthorized fees, we can help recover those charges.

Savings can be found almost immediately. Once we identify overages and hidden fees, we contact your processor ASAP to recover the funds and restructure your agreement moving forward. Depending on the processor, it typically takes 5-7 business days for your new pricing to go into effect, but you’ll likely see them reflected on your next monthly statement.

There’s no cost to you if we can’t find any savings for your business. Since we only get paid when you save money, we’ll tell you upfront if we don’t think we can reduce your costs. This is a rare occurrence, as we find savings in 96% of statements we audit.

We review your statements every month to ensure your processor maintains the negotiated rates and doesn’t add any new fees. This ongoing monitoring process is crucial, as it’s common for processors to try and slip in hidden rate increases to recoup profits they lost during the negotiation.

We just need your last three months of credit card processing statements. If you only have one month right now, we can start there. But three months is best as it gives a full picture of how your processor is imposing certain fees and handling your merchant account.

You’re free to switch payment processors at any time. While our core service is designed to reduce costs with your current provider, we can also help you negotiate rates with a new provider. Just let us know before you switch so one of our experts can review your new agreement to ensure you’re getting the best possible deal. We can continue monitoring your statements with any new processor if you choose.

No, MCC is not a merchant services provider or a payment processor. We are a consulting firm that specializes in cost reduction services. Our team works on your behalf. We don’t try to sell you merchant services, hardware, or software, and we won’t ask you to switch processors.