Rosewood Hotel Group
CLIENT:
Village Orthodontics
Industry:
Healthcare
Customer Story
Rosewood Hotel Group is a renowned international hotel management company boasting a diverse portfolio of 41 hotels spanning 19 countries. The portfolio contains five distinct brands under the Rosewood Hotel umbrella, each embodying its own modern and luxurious concept.
This case study is specifically focused on four hotels—Rosewood Miramar, Rosewood Washington DC, The Carlyle, and Rosewood Sand Hill.
Problem
Rosewood relied on an integrated payment processor to facilitate online and in-person transactions. While the integrated system helped the hotel group manage everything through a single vendor, the fees they paid seemed higher than expected based on the contract they signed with their processor.
Like many hotels, Rosewood has over 30 merchant IDs for different locations and various aspects of the business. This made it even more difficult to track monthly expenses associated with payment processing.
Solution
- Rosewood Hotel Group reached out to Merchant Cost Consulting (MCC) in August 2020
- MCC performed an audit of the group’s statements to identify cost-savings opportunities
- MCC negotiated directly with the processor on behalf of the Rosewood Hotel Group
- MCC conducted ongoing monitoring of all merchant IDs across each location
Results
$350,000
in total annual
savings
savings
$110,000
refund for hidden charges that were not part of the contract
- Rosewood Hotel Group did not need to change vendors, equipment, or operations
- Refunds to the Rosewood every three months for ongoing price increases that MCC identified during the monthly monitoring
CASE STUDIES
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Why MCC?
- We identify hidden fees and inflated rates.
- Our team negotiates directly with your processor.
- You won’t have to switch providers or change operations.
- We’ll get you refunded for bogus charges and protect your account against rate increases.